MUMBAI: The next time you call Flipkart's customer service to change the delivery date or complain about a product, the agent calming your frayed nerves could be Sachin Bansal,
its founder and chief executive. From this week, the online retailer
has made it mandatory for all top executives including directors to
spend one day a month handling customer calls
Co-founder and Chief Operating Officer Binny Bansal had his first session few days ago.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
In fact, he had delivered a product to a customer as well a few weeks ago. The COO did not introduce himself, but just went with the delivery man.
Need to Understand Customer Issues
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
In fact, he had delivered a product to a customer as well a few weeks ago. The COO did not introduce himself, but just went with the delivery man.
Need to Understand Customer Issues
Read more at:
http://economictimes.indiatimes.com/articleshow/34214422.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
http://economictimes.indiatimes.com/articleshow/34214422.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
Co-founder and Chief Operating Officer Binny Bansal had his first session few days ago.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
In fact, he had delivered a product to a customer as well a few weeks ago. The COO did not introduce himself, but just went with the delivery man.
Need to Understand Customer Issues
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
In fact, he had delivered a product to a customer as well a few weeks ago. The COO did not introduce himself, but just went with the delivery man.
Need to Understand Customer Issues
Co-founder and Chief Operating Officer Binny Bansal had his first session few days ago.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
Read more at:
http://economictimes.indiatimes.com/articleshow/34214422.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
http://economictimes.indiatimes.com/articleshow/34214422.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
Co-founder and Chief Operating Officer Binny Bansal had his first session few days ago.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
Co-founder and Chief Operating Officer Binny Bansal had his first session few days ago.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
The customer Binny Bansal spoke to wanted her shoes replaced with a similar pair of larger size. Bansal guided the customer to place for replacement request on the site itself.
MUMBAI:
The next time you call Flipkart's customer service to change the
delivery date or complain about a product, the agent calming your
frayed nerves could be Sachin Bansal, its founder and chief executive.
From this week, the online retailer has made it mandatory for all top
executives including directors to spend one day a month handling
customer calls.
Co-founder and Chief Operating Officer Binny Bansal had his first session few days ..
Co-founder and Chief Operating Officer Binny Bansal had his first session few days ..
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